Refund policy
PRODUCT EXCHANGE POLICY FOR PHYSICAL STORES AND E-COMMERCE
The Product Exchange Policy below constitutes an integral part of the Terms and Conditions of Use.
Identification
This website is owned, maintained, and operated by MISS CHIC INC, with address at 114 CONCORD STREET, FRAMINGHAM-MA, 01702
Contact – Miss Chic Customer Service Center
If the User requires any information, clarification or assistance regarding this Product Exchange and Return Policy, MISS CHIC INC provides the Customer Service Center to receive all communications that the User wishes to make. The Center operates through the communication channels listed below: (a) By telephone (857) 237-8914, Monday through Friday from 10:00 am to 6:00 pm and by email contact@misschicfashion.com (b) By correspondence addressed to MISS CHIC INC, 114 CONCORD STREET, FRAMINGHAM-MA 01702, always accompanied by the consumer's contact information, so that we can complete the service. In all cases, the User will receive, through the same communication channel, immediate confirmation of receipt of their request, which will be processed and responded to within a maximum period of 5 (five) days.
Modalities
In compliance with consumer protection and defense legislation, MISS CHIC offers 1 (ONE) product exchange method: (i) due to product defect.
MISS CHIC to the administrator of the card used within a maximum of seven business days after receiving and validating the conditions of the returned product. The refund deadline is the sole responsibility of the card administrator and will be made in accordance with the rules and conditions of this company.
Exchange due to product defect (within seven days)
PRODUCT EXCHANGE POLICY FOR PHYSICAL STORES AND E-COMMERCE
The Product Exchange and Return Policy below constitutes an integral part of the Terms and Conditions of Use.
If the Product purchased on the Website presents any defect or damage, the Customer may request its return or exchange through the MISS CHIC Customer Service Center. The Customer will have 7 (seven) calendar days, counting from the date of receipt of the product, to report the existence of the defect and request the exchange. If this period ends on a Saturday, Sunday or holiday, the Customer may report the existence of the defect until the first subsequent business day. The analysis of the exchange or return request will be processed as follows:
4.1. Contacting the Customer Service Center: The Customer must contact the MISS CHIC Customer Service Center to report the existence of the defect. It is important that the Customer informs the RECEIPT number, the full name of the Product and the defect presented, in addition to confirming his/her personal data. 4.2. Sending the Product to MISS CHIC. The Customer will have one option to return the product to MISS CHIC: sending it to MISS CHIC by mail. 4.3. Product conditions. Upon receiving the Product, MISS CHIC will check its conditions, and: (i) the product must be in its original packaging, with the label intact, unwashed, unaltered (hem adjustments, darts, etc.) and must match the description provided by the Customer; and (iii) the product must not show signs of use by the Customer. 4.4. Refusal of exchange. If the Product does not meet the conditions for exchange, MISS CHIC will notify the Consumer to collect the Product in question or to bear the shipping costs for a new delivery of the Product. 4.5. Acceptance of exchange: If the Product is in adequate conditions, MISS CHIC will notify the Customer that the conditions of the returned product have been accepted and validated and will allow the Customer to choose between (i) sending an identical product, of the same brand, line, model and version, at no additional cost or (ii) issuing a Gift Voucher for the total amount of the payment made by the Customer (including the price of the product and shipping) to be used in future purchases in the online or physical store. If the Product to be exchanged is unavailable, the Customer may choose: (i) a credit for the total amount of the payment (including the price of the product and shipping) to be used in future purchases; (ii) immediate exchange for any Product available at MISS CHIC, with compensation in the event of a price difference; (iii) refund of the value of the product, as per item 4.5 above.
Return or Exchange due to product defect (after more than seven days)
After 7 (seven) days from receipt of the product, it will not be possible to return or exchange a defective product. In any case, the MISS CHIC Customer Service Center will be available to answer any questions that the Customer may have about our products.
Promotional Items
Items purchased through our “PROMOS” tab cannot be exchanged or returned. Sales are final and non-refundable.
We ask that our customers review all product details and our policies before completing their purchase. If you have any questions, our customer service team is available to assist.
